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Shipping & Returns

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Shipping Information

 

We process and ship orders within 2 business days via the US Postal Service. Rush orders are processed and shipped next business day. We offer three methods of shipping so you can decide how quickly you would like to receive your order.
First Class Mail (5 - 10 business days) - $3.00
Priority Mail (2 - 3 business days) - $6.00
Rush Overnight Service - $21.00
We process and ship orders within 2 days!
 

Our Return Policy

A return policy on personalized books is extremely difficult to provide, as each product is uniquely created for a specific individual and cannot be resold. It is our goal that all of our customers be completely satisfied with our products and service. Therefore we provide the following return policy to accomodate our customers as reasonably as possible.
** All returns must be processed within 30 days of purchase **
What if Your Child's Personalized Books makes a mistake?
It does not happen often as we proof read our personalized books twice before they are printed and assembled. However, in the event that we makes a mistake, we will correct and replace the same product with the corrected information at no charge or your money back.
 
What if I provide the wrong information?
These books cannot be repaired as they are printed on paper specific to each book, however, we will print and ship another book for a $6.00 inventory fee plus shipping and handling. No refund will be provided.
 
What if my order arrives damaged?
Contact us at 313-836-1639 or e-mail us at yourpersonalizedbooks@comcast.net within 5 days of receiving your order.  Depending on the product that is damaged, we may ask that it be returned to us. A refund or replacement will not be provided if we are not notified within 5 days of when the order is received.

What if I have not received my order?
Contact us at 313-836-1639 or e-mail us at yourpersonalizedbooks@comcast.net no later than 3 weeks after placing your order and we will ship a replacement immediately. Orders will not be replaced or refunded after 30 days from when the order was placed.